- What is the area we want to act on? Start from the city and drill down to a district, then a neighbourhood.
- Which sectorial scope? Start from an administration and drill down to a service, a procedure.
- With what amplitude? Identify a specific problem, sector niche, pilot project, an action integrated into a zone.
- Using which lever or tool? Communication, a service application, sensors, the dematerialisation of a procedure?
- By anticipating the switch to a larger scale: what will be the capacities for processing, saving, updating and upgrading the tools?
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