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Practical exercises

Practical exercise 22

Identify quick, easy pilot actions to introduce digital technology in the relations between local authority and users

Define pilot e-governance actions to be implemented to respond to social demand

  • Online communication to the general public of motions voted after each council meeting?
  • Transparency and online publication of major items in local budgets each year?
  • Targeted online survey of the population’s satisfaction and needs?
  • Test online participation of citizens in the annual budget?
  • Online collection and management of a tax or duty as a test?
  • Dematerialisation of a targeted administrative procedure?

Define a friction point for developing an experimental solution

  • On a procedure that is particularly expensive for users?
  • On a procedure that is particularly ineffective for local authority?
  • In each case, think about what can be dematerialised, automated or digitalized simply for citizens?
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Practical exercises