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Smart city and local authorities
Leading the digital transformation
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The guide
Digital, urban development and local authorities
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The purpose of this guide
Overview of the guide
The authors
Understand
The challenges of digital technology for local authorities
Clarify expectations about digital services
Produce a diagnosis of your digital maturity
Identify possible partners and map the ecosystem
Start with pilot actions in order to test
Define a roadmap for scaling up
Follow, evaluate and communicate on the digital transition
Act
Digital technology in four urban domains
Manage urban services
Plan for the most vulnerable
Stimulate local economic development
Improve relations between local authorities and citizens
Adapt
Transforming local authority organisation
Mobilise and enhance technical and human resources
Adapt and digitalize local authority organization
Build and share a local digital data platform
Consolidate digital technology in the staff’s long term practices
Going further
Suggestion boxes
Initiatives
Practical exercises
Key questions
Quiz
Glossary
Online Resources
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