Integrate digital tools for improving, extending and integrating existing services, whether in the official utility network or private or alternative offers.
Manage urban services
The challenge is to accompany local authorities to make digital technology an opportunity for improving the efficiency and quality of services.
One of the first challenges for the local authorities in the developing cities is to provide basic services to the population. They can exercise their competence directly or by delegating to private operators. How can ICT contribute to improving user access to services and efficiency?
The guide focuses particularly on the management of solid waste and urban mobility.
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Clarify expectations to improve the supply of services
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Produce a diagnosis of digital tools for the targeted urban service
Produce an initial diagnosis of the uses of digital technology by all the service providers, whether or not related to the local authority.
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Identify possible partners to use ICT in service provision
Many stakeholders with digital skills can be rallied by the local authority to improve service provision.
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Start with pilot actions on a limited segment
Design quick actions initiating the digitalization of the urban service and its management.
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Define a roadmap to facilitate the matching of service supply and demand
While the main challenge for urban services is to facilitate the matching between social demand and supply from providers, it is also important do define a policy regarding data from the service.
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Evaluate improvement of the targeted service and user experience
Evaluation must be based on the monitoring of relevant indicators and take into account the possible risks of introducing digital technology into the management of basic services.
