Change management induced by integrating ICT into administrative departments requires strong political backing: the digital transformation will take place over the long-term and involve a dedicated team working closely with all the administrative services.
Adapt
Transforming local authority organisation
Local authorities have a crucial role to play in harnessing the potential of digital tools as part of their internal transformation.
Digital technology potentially constitutes a powerful lever for local authorities to drive internal organisational change, improve efficiency of activities, transparency of certain processes and accountability for the actions of municipal departments. How to structure a digital transformation approach within the municipal departments? How can the administrative staff be brought onboard and encouraged to commit? Where to begin?
This task is divided here into four pillars, each of which is a lever to help structure the approach.
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Mobilise and enhance technical and human resources
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Adapt and digitalize local authority organization
Gradually modernise local public action following an iterative procedure: start with a pilot project, test and refine it, before replicating or extending it.
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Build and share a local digital data platform
The arrival of ICT in the city multiplies the capacities to generate and store data useful to local authorities. It is up to them to engage in a policy of open data.
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Consolidate digital technology in the staff’s long term practices
The digital sector is particularly dynamic and changing rapidly in technology and uses. It must go hand in hand with the evolution in local government administration’s missions.
