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Improve relations between local authorities and citizens

Step 5

Define a roadmap for becoming an “online” city

Civic tech Civic tech
The use of technology to strengthen democratic bonds between citizens and government and improve the political system. This encompasses any technology allowing an increase in the power of citizens on political life, or making the government more accessible, efficient and effective.

brings together digital offers that use technology to boost the democratic bond between citizens and government. Although many are developed on a national scale (to address members of Parliament for example), these tools can be used and adapted at local level. They include citizens involved on a personal level, NGOs, the media, start-ups and foundations who focus efforts on the development of citizen networks, community commitment and the sharing of data.

Suggestion box

Some digital tools for facilitating exchanges

Data production

  • Conversion of paper files to digital format, storage in databases and computer archives
  • Collection of taxes and dematerialised receipts
  • Sensors and connected objects (cameras, etc.)
  • Crowdsourced data

Data analysis and processing

  • Computerisation of manual operations (production of reports, record of salaries, etc.)
  • Inventory of office equipment and document search equipment
  • Record of tax payers in an online municipal register
  • Centralisation of data on a municipal server
  • Geolocalisation of tax payers
  • Creation of integrated operations and control centres

Communication and exchanges

  • Sharing of hard disks, printers and scanners
  • Libraries and electronic archives
  • Internet platforms open to citizens
  • Deadline reminders by SMS
  • Applications for notifying irregularities, recording infringements
  • Conversion of data into re-usable formats
  • Digitalization of legislative documents

Methods of governance, coordination and steering of digital technology and innovation depend on the local political-administrative context (Part A, Step 5), rather than being specific to this particular action sector. The key questions and possibilities of intervention methods therefore remain the same.

Suggestion box

Civic tech solutions for engaging citizens

Practical exercise

Define the action methods for improving relations between local authority and users

Define your vision as a local authority

Choose a digital action that the municipality can support on a larger scale after completing a test phase (previous step)

  • Gradual dematerialisation of tax and administrative procedures?
  • Systematic online collection and management of taxes and duties?
  • Systematic transparency of major investment decisions?
  • Convergence and coordination of tools for experience feedback, opinions, claims and notifications from citizens?
  • Integration of opinions from forums, media and digital platforms for citizen control in decision-making?

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