Define a roadmap to facilitate the matching of service supply and demand

Goal

While the main challenge for urban services is to facilitate the matching between social demand and supply from providers, it is also important do define a policy regarding data from the service.

Data collected “in real time” thanks to digital technology concerns every aspect of the city.

Environmental situation: estimation of pollution, changes in behaviour towards more sober consumption modes, relation to modes of supply that also consume less energy, traffic flows, etc.
Economic situation: willingness and capacity to pay (study of prices and collection rate), business plans and revenue forecasts of suppliers.
Social situation: localisation of residential areas, population flows, knowledge of the needs of the most vulnerable, daily uses and practices.

Mobilising this data can provide a particularly up-to-date and detailed image of the practices of the inhabitants, and elements for decision making in other urban action sectors: densification possibilities, need for public spaces, etc. Providing visibility of informal supply could constitute a mine of information and digital technology can really facilitate the task of the local authorities.

Suggestion box

Some digital tools for managing essential services

Data production

Sensors on equipment: bus fleets, filling of skips, ticketing, etc.
Connected objects: GPS to follow and optimise routes, Bluetooth printers, etc.
Real time data collection using smartphones.

Exploitation of the data

GIS GIS Geographic information system: system designed to gather, store, process, analyse, manage and display all types of spatial and geographic data and mapping tools.
Dashboard of network status and operation.
Comparison of commercial offers.
Universal open formats.
Monitoring of consumption and uses.

Sharing and restitution

Applications for pricing and SMS services.
Systems for ordering on demand services.
Cloud Cloud Cloud computing consists in exploiting the calculation power or storage capacity of remote servers. Through the intermediary of a network, generally the Internet, the information is saved, archived or processed online directly. The servers can be delocalised, and are hired on demand or as a package deal. This process avoids having to store data locally. platforms and websites giving information on the services.
Transport applications: route calculation, vehicle booking.
Web platforms for publishing transport maps.
Development of flexible offers and offers optimised on demand.

Practical exercise

Define the methods of action in the medium and long term to digitalize an urban service

Once the pilot actions have been tested (step 4), how do you scale up and expand the dynamics of transition?

Choose affordable digital tools the municipality can encourage or develop

Communication interfaces (exchanging and sharing data)

Web portals, social networks, mobile applications
Clouds and servers
Social networks and forums
Open Data
Platforms

Control and operating centres (data analysis and exploitation)

Technology platforms and operations centres
Dashboards and databases
Software, applications, algorithms
Geographic information systems and imagery

Sensors and other connected objects (data production and collection)

Sensors, cameras, radar, drones, satellites
Connected objects: mobile phones, ticketing, terminals, counters
Statistics and management data (operational and financial)
Crowdsourcing Crowdsourcing Consists in the use of information, creativity, expertise or intelligence of a large number of people through the intermediary of a platform. From an economic approach, it may be a question of distributing a large number of tasks for the lowest cost. From a collaborative, social or altruistic approach, it is a question of making use of the specialist or volunteer networks of the general public to collect or process information. , social networks, citizen collection

Municipal connectivity infrastructure (support network and connectivity)

Municipal telecommunication networks: fibre optics
Connection of municipal buildings
Firms for managing municipal ICT
Public municipal internet terminals and Wi-Fi

Define positioning depending on technical, human and financial resources

Data availability: how can data be made accessible to the municipality, how can third party stakeholders be given access to data to develop new services? How can some data be made open?
Innovation agenda: how to target, depending on resources, actions supporting digital innovation? Towards which co-funders should we turn?
Presence of a municipal team or small in-house group, familiar with and interested in digital innovation?
Possibilities of releasing municipal funds to finance open innovation partnership events and subsidise start-ups for developing a prototype?
Possibilities of municipal financing to undertake investments in local infrastructure (Wi-Fi terminals, for example, GIS GIS Geographic information system: system designed to gather, store, process, analyse, manage and display all types of spatial and geographic data , servers to host production)?