Home > Digital technology in four urban domains > Manage urban services > Define a roadmap to facilitate the matching of service supply and (...)

Manage urban services

Step 5

Define a roadmap to facilitate the matching of service supply and demand


While the main challenge for urban services is to facilitate the matching between social demand and supply from providers, it is also important do define a policy regarding data from the service.

Data collected “in real time” thanks to digital technology concerns every aspect of the city.

  • Environmental situation: estimation of pollution, changes in behaviour towards more sober consumption modes, relation to modes of supply that also consume less energy, traffic flows, etc.
  • Economic situation: willingness and capacity to pay (study of prices and collection rate), business plans and revenue forecasts of suppliers.
  • Social situation: localisation of residential areas, population flows, knowledge of the needs of the most vulnerable, daily uses and practices.

Mobilising this data can provide a particularly up-to-date and detailed image of the practices of the inhabitants, and elements for decision making in other urban action sectors: densification possibilities, need for public spaces, etc. Providing visibility of informal supply could constitute a mine of information and digital technology can really facilitate the task of the local authorities.

Suggestion box

Some digital tools for managing essential services

Data production

  • Sensors on equipment: bus fleets, filling of skips, ticketing, etc.
  • Connected objects: GPS to follow and optimise routes, Bluetooth printers, etc.
  • Real time data collection using smartphones.

Exploitation of the data

Sharing and restitution

Practical exercise

Define the methods of action in the medium and long term to digitalize an urban service

Once the pilot actions have been tested (step 4), how do you scale up and expand the dynamics of transition?

Choose affordable digital tools the municipality can encourage or develop

Communication interfaces (exchanging and sharing data)

  • Web portals, social networks, mobile applications
  • Clouds and servers
  • Social networks and forums
  • Open Data
  • Platforms

Control and operating centres (data analysis and exploitation)

  • Technology platforms and operations centres
  • Dashboards and databases
  • Software, applications, algorithms
  • Geographic information systems and imagery

Sensors and other connected objects (data production and collection)

Municipal connectivity infrastructure (support network and connectivity)

  • Municipal telecommunication networks: fibre optics
  • Connection of municipal buildings
  • Firms for managing municipal ICT
  • Public municipal internet terminals and Wi-Fi

Define positioning depending on technical, human and financial resources

  • Data availability: how can data be made accessible to the municipality, how can third party stakeholders be given access to data to develop new services? How can some data be made open?
  • Innovation agenda: how to target, depending on resources, actions supporting digital innovation? Towards which co-funders should we turn?
  • Presence of a municipal team or small in-house group, familiar with and interested in digital innovation?
  • Possibilities of releasing municipal funds to finance open innovation partnership events and subsidise start-ups for developing a prototype?
  • Possibilities of municipal financing to undertake investments in local infrastructure (Wi-Fi terminals, for example, GIS GIS Geographic information system: system designed to gather, store, process, analyse, manage and display all types of spatial and geographic data , servers to host production)?

Share: Linkdin Google + Twitter Facebook