Goal
Local authorities must play the role of initiator and guarantor of improved relations with citizens.
To develop suitable solutions for local uses, local authorities are the relevant stakeholders for coordinating supply and taking part in defining needs. But citizens, the direct targets of the systems introduced, also have a role to play concerning the dematerialisation of procedures, participation in budget or tax decisions.
Local authority | Reduction of internal costs and increased revenue Creation of new positions and specialised services Boosting of skills of public agents Increased transparency, confidence and user satisfaction |
State and other public institutions | Facilitation of internal communications Coordination of intra-governmental exchanges Regulations promoting data openness Transparency generating confidence |
Traditional private firms | Transparency and efficiency of public procurement Facilitation of procedures for registration, statements, paying taxes |
Start-ups | Methodologies for conducting change Development of applications and integrated services |
Universities | Knowledge of what is at stake for public services Trusted third party in the political arena Accompaniment of participatory schemes |
NGOs | Knowledge of citizens’ difficulties Support for population to master tools Accompaniment of participatory schemes |
Civil society organisations | Promotion of a social or political cause Increase of membership/activists base Exchange of ideas or resources between organisations Relay communications to the media |
Population | Need for information and awareness raising Confidence in tax collection Payment facilities |
Practical exercise