Many stakeholders with digital skills can be rallied by the local authority to improve service provision.
The traditional private sector and the stakeholders of the social and solidarity economy are particularly active in the digital optimisation of urban services. The public authorities can benefit from their technical expertise to guide their digitalization. Start-ups provide innovative solutions, in particular for extending the services to neighbourhoods not served. The small private or informal providers help to compensate for the inadequacy of the public services by proposing proximity services, that meet the needs of the inhabitants directly.
Local authority | Goal of expansion of the scope of the service Guarantor of fair prices Guarantor of the respect for the environment Capacity to integrate the information on the different service offers |
Traditional private firms | Interest in extending the scope of intervention Goal of financial profitability Possess technical and financial data on the existing service |
Small private or informal providers | Good knowledge of user demand Positioned in the intersections of the public service Interest in structuring the commercial offering to increase profitability |
Start-up | Capacity to develop services on demand, innovative offers Good responsiveness to meet supply and demand Treatment of centralised data platforms Can work as much with the formal as informal private sectors |
NGO | Knowledge of the demand not serviced and of informal supply Capacity to bring out social demand Capacity to adapt to field constraints |
Population | Interest in procuring consumption monitoring Wish to have payment facilities Beneficiary of clientele monitoring, management of the complaints and claims |