What are the indicators to be considered?

• In terms of economic efficiency: revenue generation (increase of tax base, heightened recovery), gains in efficiency and costs avoided (savings of paper, energy)?
• In terms of technical optimisation and management: reduction in corruption, reduction in losses or errors, prevention and attenuation of the impacts of a crisis (losses and damages avoided)?
• In terms of social inclusion: increase the number of users, develop new services, enhanced transparency and confidence, user satisfaction?
• In terms of environmental sustainability: reduction in the consumption of natural resources, reduction of pollution, improved public health?