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Key questions

Key question 11

Choose one indicator that is significant, measurable and adjustable

What are the indicators to be considered?

  • In terms of economic efficiency: revenue generation (increase of tax base, heightened recovery), gains in efficiency and costs avoided (savings of paper, energy)?
  • In terms of technical optimisation and management: reduction in corruption, reduction in losses or errors, prevention and attenuation of the impacts of a crisis (losses and damages avoided)?
  • In terms of social inclusion: increase the number of users, develop new services, enhanced transparency and confidence, user satisfaction?
  • In terms of environmental sustainability: reduction in the consumption of natural resources, reduction of pollution, improved public health?
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