- Who are the people excluded from digital technology or from the service to be developed: senior citizens, women, peripheral neighbourhoods, informal sector?
- Why are they excluded, what are the obstacles they come up against: cost too high, literacy barrier, cultural practices, zone not covered?
- How can they be included, what targeted system can be put in place to include them: digital literacy classes, digital mediation, communication campaigns, public facilities and access, simplified design?
- Which partners can be involved: which intermediaries are the best placed to transmit the knowledge and know-how necessary for the appropriation of digital tools?
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