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Key questions

Key question 12

Define the first communication actions

  • How to disseminate information and raise users’ awareness: communication campaigns, presence on social networks, websites?
  • How to provide information feedback and gather opinions: call centres, surveys and online questionnaires, a system for managing complaints and claims, urban problem reporting tools?
  • How to share, inform and create spaces for dialogue: online forums, participatory digital mechanisms, making available of open data?

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