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Cartago, Costa Rica

Mi Muni en Casa: online municipal services

An integral digital agenda combining a GIS GIS Geographic information system: system designed to gather, store, process, analyse, manage and display all types of spatial and geographic data for the administrative services and citizen dialogue platforms.

The city of Cartago implemented a digital strategy combining a GIS GIS Geographic information system: system designed to gather, store, process, analyse, manage and display all types of spatial and geographic data and an online municipal services interface. This municipal “integral digital agenda” combines two dimensions:

One of the first activities was the automation of the parking fine collection process in 2014. A mobile application and management software were combined to centralise tickets on the site. A team dedicated to continuous system updating was created in the municipality’s ICT department. The GIS was gradually completed with additional functionality for paying utility bills, real estate services, commercial leases, patents, etc.

The benefits are just as evident for users as for the municipality: time and money saved thanks to the online procedures and transactions; increased transparency via online account monitoring and the issuing of digital receipts; better detection of fraud and data manipulation in property declarations; better knowledge of tax payers and monitoring of bad payers.

The return on investment was swift. The whole GIS programme helped increase the municipal budget by 315% between 2006 and 2015.

Lessons learnt

  • The introduction of a multi-task GIS integrating the administrative data of several departments can be used to generate revenue for the municipality.
  • The municipality of Cartago set up a team dedicated to the digital transition to monitor the implementation of the local digital agenda.
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Managing urban services  /  Relations between local authorities and citizens  /  Municipal capacity building

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