Choose a reason for undertaking the use of digital technologies in the relations with the citizens
- Enhanced legitimacy of decisions made, founded on citizen opinion?
- Accountability of politicians vis-à-vis tax collection and budget allocations?
- A possibility for the citizen and social movements to express themselves and cooperate on public actions?
- A reduction in corruption and increased transparency?
- Facilitation of administrative procedures (time saved for public agents and users)?
Identify the risks of exclusion and the targeted mechanisms to attenuate it
- Which people have most difficulty entering into contact with government services?
- Are the obstacles related to distance, cost or the time frames for the procedures?
- Do they have easier access to dematerialised/online tools?
- Which digital service design ensures that everyone understands and has faith?
- Which stakeholders are already working on digital literacy?