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Practical exercises

Practical exercise 23

Define the action methods for improving relations between local authority and users

Define your vision as a local authority

Choose a digital action that the municipality can support on a larger scale after completing a test phase (previous step)

  • Gradual dematerialisation of tax and administrative procedures?
  • Systematic online collection and management of taxes and duties?
  • Systematic transparency of major investment decisions?
  • Convergence and coordination of tools for experience feedback, opinions, claims and notifications from citizens?
  • Integration of opinions from forums, media and digital platforms for citizen control in decision-making?
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Practical exercises