Choose an indicator that shows targets have been met
- Users’ perception of the quality of local administration?
- Increased tax revenue?
- Enhanced citizen contribution to public decision-making?
- A reduction in the time it takes to complete administrative procedures?
Implement a communication strategy
- Disseminate information and raise user awareness: communication campaigns, active presence on social networks, websites, etc.
- Feedback information and gather opinions: call centres, surveys and online questionnaires, a complaints and claims management system, urban problem reporting tools.
- Provide information about decisions and create spaces for virtual dialogue: online forums, participatory mechanisms, making open data available.
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