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Practical exercise 2

Produce a quick self-diagnosis of digital maturity

Produce a quick diagnosis of the possibilities and limits afforded by the regulatory framework of the sector

  • What are the national and international programmes, competitions and calls for projects that can rally specific funding for digital innovation and/or the modernisation of the public service considered?
  • What place is acknowledged and/or granted to alternative or informal service provision within the sectoral framework of the urban service concerned?
  • What is the distribution of skills and responsibilities between the State (if it is a stakeholder), the local authority and the provider?

Produce a quick diagnosis of the digital maturity of the urban service targeted

  • What is the level of computer equipment of the urban service providers (computers, software, sensors, etc.)?
  • For what uses do the providers have recourse to digital solutions (clientele services, flow monitoring, ticketing and invoicing, internal management, on demand service, etc.)?
  • What is the providers’ online presence (websites, social networks, applications, etc.)?
  • What data of potential interest is collected by the providers? Is it centralised and processed?
  • What part of the service is listed and geolocalised (on Google Maps or OpenStreetMap)? Is this data updated?
  • What digital services are offered to users, and what is the rate of use of these digital solutions compared to physical exchanges?
  • Are there any start-ups who develop digital solutions for the service concerned?

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Practical exercises